How to Claim the Refund / Exchange?
If you fail your money is fully secure as Cplus-CO offers Cplus-CO Guarantee Policy. But you must remember that before claiming the guarantee all of the downloaded materials must be deleted and all copies of Cplus-CO materials must be destroyed; otherwise you cannot claim your money refunding.
If you want to claim Cplus-CO Refund/Exchange Policy, you must submit the Report in PDF format within seven days of Test along with a filled in Refund Form Or Exchange Form to us. After verifying the authenticity of documents submitted, Billing Team will then arrange the refund within 7 days after they receive the email and verify the documentations through a proper process*.
Give it a try and you will lose nothing! There is ABSOLUTELY NO RISK!
* The guarantee offered by Cplus-CO applies only to single-user licenses purchased directly from Cplus-CO.
Note: The money-back-guarantee is not applicable/valid in the following cases:
- If the courses Failure occurs within 7 days after the purchasing date. We recommend our candidates a study time of 7 days to prepare for the course when they have purchased a Cplus-CO study material. If the failure occurs within 7 days of purchase, your claim will be rejected on the basis of in-sufficient study of Cplus-CO materials;
- Wrong purchase. In case you have downloaded and installed the incorrect product, Cplus-CO will not entertain any claims;
- In case of Free course (does not matter if it is a failed or wrong choice);
- In case of Expired order(s) (exceeding the limit of 90 days from the purchase date);
- Retired courses (For those students who used our recent product to attend the course which is already retired);
- All Study Guides. Audio Courses and Labs Preparations by Cplus-CO are not covered by Guarantee so you can not make claim against them;
- Products on sale (if you purchased the materials that are sold at a reduced price; or are given for free);
- Different in the names (Candidate's name is different than the payer's name);
- The refund policy is not valid for Bundles purchase and thus you can not claim the guarantee on Bundle purchases;
- Outdated Course materials are not valid for claim. Candidates who use our outdated materials to attend the Course which is already updated by Cplus-CO Team have no right to make Claims;
- Guarantee policy does not apply on any package of Unlimited Access i.e. 2 months.